communication

/Tag:communication

Swing and a Miss

baseball-player-583658_1280Today’s guest blog post is written by Matthew Williams, Communications Intern at Accent on Business.

For a long time, networking evoked a negative albeit vivid image in my mind. A large group of middle-aged strangers getting together in a large conference room drinking, laughing at unfunny jokes, and passing around business cards all the while trying to sell insurance or burial plots. I’m not entirely sure where this image came from but I was certain it was not the game I wanted to play.
From the time I entered college until the time I left, I would constantly hear professors espouse the virtues of networking:

“It’s not just what you know,” they would say. “It’s about who you know. If you don’t learn to network the odds of finding a good job are slim.”

I’d like to say that hearing this message repeatedly over time softened […]

Every King Needs A Court

unnamedExecutives often spend “windshield time” and even scheduled time crafting the words they will use to convey their vision. With so much time spent on what to say, why is it that we often have to repeat ourselves two or three – or ten – times before we get everyone in the office “on board”? I’ll tell you why: it’s not just about what you say; it’s how you say it that makes the difference. Content represents only 7% of what people remember after they have heard you speak. The bulk of what people understand (93% of it, actually) is conveyed through your gestures, the eye contact you make with the crowd, your body language and movement, and your tone of voice. Does your body language and tone of voice “say” what you want it to say; what you intended?

Content is king and […]

Winning the High-Stakes Presentation

Do you have the skills, knowledge and style to give a high-stakes presentation in front of your target audience? Professional coaching, and more specifically, laser-focused coaching, can make all the difference in the world when it comes to success in public speaking. Accent On Business specializes in providing the training you need to score a win in all your public speaking engagements, including those high-stakes presentations!

“Becoming the Best at What You Do”

 

award_2743486bHere at Accent On Business, we work with clients from many different professional and personal backgrounds. Whether they are doctors, salespeople, junior executives or administrators, our clients come to us with needs as diverse as they are. Some seek to improve their presentation skills, others are looking to overcome a fear of public speaking, and still others simply want to improve their overall communication skills or create a memorable “elevator speech.” In the end, however, all share a common bond – to be the best they can be at what they do. Recently, one of our regular clients did just that and he wrote us to share news of his achievement.

Tom Barrett, owner of Green Water Infrastructure and an Accent On Business client in 2009, was honored with his industry’s highest recognition. The Indiana Nursery and Landscape Association (INLA) bestowed its prestigious Award […]

It’s Not Just What You Say, It’s How You Say It

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We all use “credibility detectors” when listening to someone talk to us.  These sensors in the brain are activated by tone of voice and body language, not words.  They give us important information about the speaker’s sincerity, integrity, and emotional intelligence.  Some people equate this to the “gut-level hunch” we often sense.  When kids listen to adults speak, they listen to the “strength” of the message for cues about whether or not the adult means what he or she is saying.

Do you “say it like you mean it”?  Women often are not taken seriously for one of three reasons.  First, her voice may be too quiet, making her sound unsure and non-authoritative.  Second, she is too high-pitched, making her sound like a little girl or a cheerleader.  Or third, she puts more inflection at the end of a sentence, making her sound […]

2017-06-15T21:07:43+00:00 By |Categories: Professional Communication|Tags: , , , , , , , , , |Comments Off on It’s Not Just What You Say, It’s How You Say It

Tips to prepare yourself for selling by phone

smartphone-431230_1280Prepare for your call by making sure your style of communication (the HOW) matches your message.  To start off with a warm, friendly message:

  1. Think of a key word which represents the tone of voice you wish to create (warm, friendly), such as “tender”, “calm”, “sunshine”, “cozy”.  Repeat that one key word to yourself several times with emphasis until you feel it.
  2. Picture the mental image.  Visualize hugging a child or your spouse, wrapping up in a blanket by the fireplace, walking along the beach in the bright sun.  Make the picture clear and vivid.
  3. Change the sound of your voice by changing your body tone and placement.
  • For a warm, friendly voice you must first relax. Inhale, then exhale slowly.
  • Look into the mirror and smile.
  • Talk expressively with energy.
  • Move.  Make your movements BIG and FLUID.

Eliminating Throat Clearing

 

Throat clearing is one of the most traumatic things you can do to your vocal folds. When you clear your throat, you create an extreme amount of movement of your vocal folds, causing them to slam and rub together.  Sometimes people do not even know that they are clearing their throats; it has become a habit.  Often they say that they feel something in their throat, like phlegm or mucus.  The majority of the time; however, when you clear your throat, there is simply nothing there.  One thing you have accomplished is to create more vocal fold trauma.

 

We […]

Good Business Cent$

money-605077_1280TOP 10 BENEFITS TO A COMPANY ENSURING EFFECTIVE COMMUNICATION:

10.   Attracting and hiring qualified and desirable employees.
9.     Employees are managed effectively and motivated which increases productivity.
8.     Job tasks are readily understood and properly executed reducing the margin of error.
7.     Information is well organized and disseminated correctly, facilitating meeting deadlines.
6.     Interactions with vendors are consistent, which enhances purchasing power.
5.     Staff longevity is increased due to greater loyalty to the employer.
4.     Perception of the company is strengthened which helps to promote future growth and development, leading to increased revenue.
3.     Internal customer satisfaction is enhanced which increases quality assurance.
2.     External customer satisfaction is increased helping to retain existing customer base.
1.     Satisfied external customers readily support your company which encourages new customers and leads to increased […]

How Much Do Poor Communication Skills Really Cost?

 

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TOP TEN RISKS TO A COMPANY WITH INEFFECTIVE COMMUNICATION:

  1. Inability to attract qualified job applicants.
  2. Poor hiring decisions.
  3. Miscommunication of key information resulting in either rework or errors.
  4. Staff burnout due to low morale and lack of motivation.
  5. Reduced staff retention and subsequent increased staff turnover.
  6. Inability to meet critical deadlines.
  7. Costly purchasing errors with vendors.
  8. Damage to company image and loss of revenue.
  9. Frustration among internal customers which leads to downtime.
  10. Misperceptions and frustrations among external customers which equates to dissatisfied customers.

As you can deduce from the preceding top ten risks, ineffective communication is generally not limited to one or two situations or a few employees. Rather it can start out on a small scale and if left unattended, can have a spiraling effect across departments. This can manifest itself in a pervasive company problem, which often leads to finger pointing […]

2017-06-15T21:07:44+00:00 By |Categories: Professional Communication|Tags: , , , , , , , , , |Comments Off on How Much Do Poor Communication Skills Really Cost?

Can A Smile Change Your Day?

fun-20008_1280CJ McClanahan, President of Reachmore Strategies is our guest blogger today.  To learn more about Reachmore Strategies please check out their website: http://www.goreachmore.com/

Can a smile really change your entire day?

 I would argue that for many (if not most) of us the answer is yes!  Consider what is going on in the workplace today.  Much of our communication is being reduced to email, instant messages, texts and now even “tweets”.

As a direct result, we have less and less meaningful face to face communication with actual human beings. So, when we do (even if you aren’t a social person) we crave the personal interaction.  In addition, we tend to pay attention to less of what we hear out of their mouths as what we see in their appearance and expressions.

Consider the following scenario…

You have a 5 minute meeting with your […]

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