Prepare for your call by making sure your style of communication (the HOW) matches your message. To start off with a warm, friendly message:
Think of a key word which represents the tone of voice you wish to create (warm, friendly), such as “tender”, “calm”, “sunshine”, “cozy”. Repeat that one key word to yourself several times with emphasis until you feel it.
Picture the mental image. Visualize hugging a child or your spouse, wrapping up in a blanket by the fireplace, walking along the beach in the bright sun. Make the picture clear and vivid.
Change the sound of your voice by changing your body tone and placement.
For a warm, friendly voice you must first relax. Inhale, then exhale slowly.
Ellen Dunnigan founded Accent On Business in 2001 specializing in public speaking, communication skills, and executive presence for leaders in business. She has 25 years of experience with professional and nonprofessional speakers in healthcare, media, politics, engineering, sports, and other industries. Ellen’s coaching in speaking skills gives established and emerging leaders greater confidence and credibility. Her leadership programs in accountability, alignment, difficult conversations, and organizational communication have helped leaders expand their influence. Ellen is known for her practical “how to” style.