Posts Tagged ‘messages’

Tips to prepare yourself for selling by phone:

    Prepare for your call by making sure your style of communication (the HOW) matches your message.  To start off with a warm, friendly message:    Think of a key word which represents the tone of voice you wish to create (warm, friendly), such as “tender”, “calm”, “sunshine”, “cozy”. ...
July 16th, 2009 | Home | Read More

Good Business Cent$

TOP 10 BENEFITS TO A COMPANY ENSURING EFFECTIVE COMMUNICATION: 10. Attracting and hiring qualified and desirable employees. 9. Employees are managed effectively and motivated which increases productivity. 8. Job tasks are readily understood and properly executed reducing the margin of error. 7. Information...
July 7th, 2009 | Home | Read More

The Golden Rule of Golden Opportunities

At the end of the classic movie, Willy Wonka and the Chocolate Factory, Willy Wonka gives his entire factory to young Charlie Bucket after Charlie returns the valuable Everlasting Gobstopper candy he received during the factory tour rather than selling it to a rival candy maker. “So shines a good...
June 11th, 2009 | Home | Read More

Sound Like You Mean It On the Phone

Remember: when selling by phone, 84% of the message is conveyed by the quality of the voice and the intelligibility of the speech.  Pitch, tone, inflection, and pronunciation matter!    The customer uses “Credibility Detectors”.  These sensors in the brain are activated by tone of voice and...
June 9th, 2009 | Home | Read More

Caroline Kennedy, you know

Don’t know if you’ve seen the Caroline Kennedy interview, aka the “You Know Video”, in which she said “you know” way too many times in a short little interview.  It was painful to listen to and difficult to understand.  We all use “fillers” from time...
January 1st, 2009 | Home | Read More