Interviews | Accent On Business

It’s Not Just What You Say, It’s How You Say It

We all use “credibility detectors” when listening to someone talk to us. These sensors in the brain are activated by tone of voice and body language, not words. They give us important information about the speaker’s sincerity, integrity, and emotional intelligence. Some people equate this...

July 28th, 2009 | Home | Read More

Tips to prepare yourself for selling by phone:

Prepare for your call by making sure your style of communication (the HOW) matches your message. To start off with a warm, friendly message: Think of a key word which represents the tone of voice you wish to create (warm, friendly), such as “tender”, “calm”, “sunshine”, “cozy”. ...

July 16th, 2009 | Home | Read More

Good Business Cent$

TOP 10 BENEFITS TO A COMPANY ENSURING EFFECTIVE COMMUNICATION: 10. Attracting and hiring qualified and desirable employees. 9. Employees are managed effectively and motivated which increases productivity. 8. Job tasks are readily understood and properly executed reducing the margin of error. 7. Information...

July 7th, 2009 | Home | Read More

How Much Do Poor Communication Skills Really Cost?

TOP TEN RISKS TO A COMPANY WITH INEFFECTIVE COMMUNICATION: 10. Inability to attract qualified job applicants. 9. Poor hiring decisions. 8. Miscommunication of key information resulting in either rework or errors. 7. Staff burnout due to low morale and lack of motivation. 6. Reduced staff retention and...

July 2nd, 2009 | Home | Read More

Listening is a Sign of Respect

Think of your last conversation. If you remember what you said more clearly than what you heard, you probably need to work on your listening skills. Listening is a sign of respect. It shows that you value what the speaker has to say. If you take the time to listen to someone, take the time to...

June 23rd, 2009 | Home | Read More

The Golden Rule of Golden Opportunities

At the end of the classic movie, Willy Wonka and the Chocolate Factory, Willy Wonka gives his entire factory to young Charlie Bucket after Charlie returns the valuable Everlasting Gobstopper candy he received during the factory tour rather than selling it to a rival candy maker. “So shines a good...

June 11th, 2009 | Home | Read More